Head of Customer Success (m/f/d)

FRS Systems is a subsidiary of FRS GmbH & Co. KG – one of the leading specialists in the ferry market worlwide. We have a passion for developing software & IT solutions, creating networks and jointly connecting people worldwide. Will you join us sharing the power of big ideas in order to provide our customers the best IT solutions?Our Benefits for YouReasons to Join Us slide 1 to 4 of 4 Travelling at low costs for you and your family members aboard FRS fleet.We offer the latest technical equipment to make your work as easy as we can.Work is important - life even more. We want to support you in a healthy work-life-balance.From an ergonomic chair to a desk with adjustable height - at our office it's all there.ResponsibilitiesWhat You Will Be DoingWe are looking for an experienced and dynamic Head of Customer Success (m/f/d) to join our senior management team. The final candidate will lead our Consultant and Account Manager teams to ensure the effective implementation of our booking software for the ferry industry and maintain long-term customer relationships. Extensive travelling within Europe, occasionally also to North America, is a constant part of the job, which requires a strong background in process analysis, customer communication and business development.Lead and manage teams of Consultants and Account Managers in both Flensburg and Palma de Mallorca, ensuring cohesive and effective team operations. Play an active role as part of the Senior Management Team, collaborating closely with the Managing Director to align customer success strategies with overall business goals. Oversee and ensure the successful implementation of software projects for both internal and external clients, maintaining sustainable client relationships. Develop and present business improvement proposals to clients, leveraging insights from process and data analyses. Ensure high levels of customer satisfaction by providing exceptional support and addressing client needs promptly and effectively. Collaborate with the product development team to provide customer feedback and insights, contributing to the development of the product roadmap. Monitor and report on the performance of customer success initiatives, using data-driven insights to optimize processes and outcomes. RequirementsWhat You BringDegree in technical science, economics, or equal qualification in a related field.Proven experience in a senior customer success, key account management, or consulting role, ideally within the software sector or equivalent expertise with software rollouts in industries like Ferries, Cruises, Travel, Hotels, or maritime Logistics.Exceptional proficiency in English, both written and spoken; additional language skills are a plus.Demonstrated ability to lead and manage diverse teams across multiple locations.Strong analytical skills with a track record of conducting process analyses and developing strategic business proposals.Willingness and ability to plan travel up to 40% of the working time.Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Apply nowSounds interestingYou just found your dream job? – let's go to know each other! Name * E-mail address * Phone * CV Allowed file types: PDF (Max. 5MB) Choose file Message * Benefits That Support You slide 1 to 4 of 6 Work-Life-BalanceWe care about you and your well-being. That's why you'll get the freedom to choose when to work and where to work – at home, in the office or both. Of course, you (and your dog) are welcome to come to the office anytime!We want you to grow and succeed, so when the time is right for the next step, we'll help you find the trainings you need to develop your personal strengths and interests in the best way possible.A new job is always exciting! To help you get settled quickly, each contact person from every department plus your own personal mentor will be happy to help with any questions you might have.Team eventsWe know how to have a good time! No matter if it's a summer party, an after work event, a corporate run or a good lunch – everyone is welcome to join our next team event. It's going to be legendary!Staying fit & healthyHealth is our most important asset. To maintain your physical and mental well-being, we invest in different measures, including regular check-ups, comprehensive global health insurance, and ergonomic workplaces.Travelling at low costsYou will benefit from individual free travel allowances aboard of FRS fleet that can be used for you and your family members. Besides, it's always possible to combine your business trip with your personal vacation plans – highly recommended!Questions?Try Our FAQ What does the application process look like? Step 1: ApplicationYou submit your application/CV to us.Step 2: Receipt of applicationWe match your qualifications with our requirements profile. We send out an invitation if you could be a fit. Even if it does not fit, we will let you know honestly and as soon as possible.Step 3: 1st Interview (via Teams)Together we find out whether our mutual ideas match and get to know each other. In the development area, there could be also a short technical test in place, depending on the position you apply for.Step 4: 2nd InterviewSecond interview, if possible in person in the office otherwise via Teams. We speak more detailed about position and team, company & benefits.Step 5: Selection processWe consult with all colleagues who were present during the interviews.Step 6: Contract offerWelcome to our team! Together we define the contract details. How do I apply for an apprenticeship? Step 1After we have received your application, you will receive an automatic confirmation e-mail from us. We review applications on an ongoing basis.Step 2We also conduct interviews on an ongoing basis. The process consists of up to two rounds.First: Digital interview via TeamsSecond: Personal interview on site. Those who make it to the personal interview on site may receive a small task from us in advance, which should then be prepared until the interview date.Step 3Already done!Now it will be decided which applicant will enlarge our apprentice team. What documents do I need to apply with? At FRS Systems, we're hiring for personality. That's why we don't ask for references, motivational letters or similar. We would be happy to receive an up-to-date curriculum vitae to get a first impression of you. A letter of application is optional, not mandatory.If you would like to apply for an apprenticeship, please send us your latest school reports. Didn’t find what you were looking for regarding our Apprenticeships? Ask an apprentice: Get your questions answered directly by an apprentice (m/f/d). Write to our apprentices to make an appointment for a virtual meeting via Microsoft Teams.Contact form on the website:https://www.frs.world/career/apprentices-and-dual-studies/flensburg/it-systems-electronics-technician https://www.frs.world/career/apprenticies-dual-studies/it-specialist We process your personal data during the decision-making process about a possible employment. In case of rejection, your data will be deleted six months after being added to the applicants pool. How do you integrate new employees? We know that getting settled in a new job isn't always easy. That's why we created a well-structured onboarding process to help you find your feet during the first few weeks. Let's get to know each other! If you have any questions or just want to talk about possible career options at our company, feel free to contact me anytime! Let’s Get in TouchI’m Happy to Hear from You!You do not meet all the criteria but you think you have what it takes? Please still get in touch! We’d love to have a chat and see if we could be a great fit.Director Administration & Human Resources * For reasons of readability, the masculine form is used for personal headwords on this website. For the purposes of equal treatment, these terms apply in principle to all sexes. #J-18808-Ljbffr