Customer Success Manager - Hiring Solutions (m/f/d)

Company DescriptionLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.Job DescriptionThe Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.As a CSM you will be tasked with:Serving as a Customer Champion and AdvocateHelping Customers realize value from their investmentPartnering on customer retention and expansion.The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.Responsibilities Include:Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customersPartner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn riskAct as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business valueAnalyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflowsMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successMaintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needsInterpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teamsExpedite technical and purchase-related escalationsDocument all communication with customers accurately and in a timely manner via system toolsMinimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.QualificationsBasic Qualifications:3+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change ManagementPreferred Qualifications:Recruiting or other applicable talent experienceFundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challengesFundamental organization, project management, and time management skillsExperience analyzing data, trends, and client information to identify product or growth opportunities in service of customer valueStrong verbal and written communication skills, including expertise in presenting to both small and large audiencesFundamental understanding of Sales concepts and Software as a ServiceBachelor's degree or equivalent practical experienceSuggested Skills:Communication skillsStakeholder EngagementData analysis #J-18808-Ljbffr